Refund policy

We have carefully selected our products for sale, however, if you are not happy with your purchase, you may return the purchased item in an unused condition and in original packaging within 14 days of receipt and we will provide a full product refund (delivery costs excluded). Please include your receipt as proof of purchase and your return address so that we can process the return promptly. After the 14-day period has expired a credit note will be issued.

  • Please note that this refund policy strictly excludes sale items and layby, except when faulty.

Alternatively, you may elect to exchange your product for another of the same value. We reserve the right to charge return freight for any replacement product.

In the event you have purchased an item that has a major problem, you may return the purchased item outside of the 14-day purchase period, with proof of purchase and we will offer you a full refund or exchange, at your choice. Alternatively, you can keep the product and we will compensate you for a reduction in the value of the item due to the major problem. We regard a major problem to be a product that:

  • is sold with a not insignificant defect;
  • that does not do what you asked for or what we said it could do; or
  • is significantly different to a sample/description.

In the event you have purchased a product with a minor problem, we will repair it within a reasonable period of time and if we are not able to, we will offer you a refund or exchange, of your choice. Again, we ask that you provide proof of purchase.

How to make an Exchange, Replacement or Refund

  • You can contact our customer service via email at info@offzone.com.au. Our customer service will guide you on how to exchange, replace or refund.

Exception

  • No returns on sale items or special offers unless faulty.

Breakage or Incorrect Order

We do our best to make sure all products are checked and packed well so they make it safely to their new home. If you have any enquiries regarding your order, contact us by:

  • Sending a message through our website; or
  • Emailing us; (If there has been a breakage, please take a photo of the damaged product and send to us via email)

Customer Service Contact Details

Internet: offzone.com.au

Email: info@offzone.com.au