Shipping policy

Charges

All purchases for delivery in Australia will be charged as follows:

*Some regional or remote town areas may incur additional costs. We will also endeavor to fulfill orders without this incurring however in some cases it might be necessary. We will never charge you any extra without contacting to discuss prior. Some items may incur a specific shipping charge due to the excessive weight, size, or fragility of the item. We reserve the right to select and/or vary our freight carrier and freight charges. Our freight and handling fees do not include insurance and we will not be held responsible for any damage, destruction, or loss of goods after departure from our premises.

*Important to note that for corporate orders, OFF ZONE reserves the right to refuse delivery, in this case, the customer will be contacted and options discussed.

Timing of delivery

Online orders should be received within two to seven business days in metro areas. Regional and Remote will depend on transport networks and can be discussed with our customer service. We will endeavor to deliver goods to you on the agreed delivery dates but we will not be liable for late delivery. Late delivery does not entitle you to cancel the purchase. Delivery is deemed to occur when goods are delivered to your nominated delivery point.

Person to be at the delivery point

If it is not possible to have a person at the nominated address to receive the goods, you must nominate a place where the goods can be left. Any items left at this location are your own responsibility and will not be replaced if damaged or stolen.

We may need to provide your name and contact number (or your nominated representative) to the delivery company so they can arrange delivery. You consent to us providing that information.

Delivery point information

You agree to provide all relevant details regarding access to the delivery point such as whether there are stairs, elevators, or a steep driveway and you acknowledge that we will not be held responsible if those details are incomplete or inaccurate.